Refund policy
At Renalon, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help and will do our best to make it right.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition
- Include original packaging where possible
- Be returned within the approved return period
To start a return, please contact us with your order number and reason for the return. We will provide instructions on the next steps.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once reviewed, we will arrange a replacement or refund as appropriate.
Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please get in touch with us.
We will investigate the shipment with the carrier and keep you updated throughout the process. If the package is confirmed lost, we will arrange a replacement or issue a full refund.
Refunds
Once your return or claim has been approved and processed, refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, incorrect, or another error has occurred on our part.
Return shipping instructions will be provided once a return request has been approved.
Need Help?
If you have any questions regarding returns, refunds, or your order, please contact our customer support team at support@renalon.com. We aim to respond to all enquiries within 24 hours and will be happy to assist you.